Retirement Office Customer Satisfaction Survey

Instructions

In order to assist us in providing the best possible service to employees, please provide your honest answers to the questions below regarding your retirement counseling experience. Your response will be kept anonymous.

Basic Information


1.

Which retirement counselor did you see?

Maria Perez

Amalia Delgado

Nina Barron

Bruce Ruske

Robert Romero


2.

Which union or professional association represents you?

UTD

AFSCME

FOP

DCSMEC

DASA

DCSAA

Confidential/Exempt

Satisfaction Matrix

Please rate each of the following:

 

Poor

Fair

Good

Very Good

Excellent

3.

Responsiveness to initial inquiry:

4.

Promptness in setting appointment:

5.

Convenience of appointment time:

6.

Courteousness of clerical staff:

7.

Professionalism of counselor:

8.

Clarity of presentation:

9.

Overall satisfaction with experience:

Conclusion


10.

Additional comments:

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